musopanaSupport & feedback
Tell us what you were trying to do, what happened, and the approximate time. For app issues, include your phone model, operating-system version and Musopana version/build from TestFlight or Android app information. Never send passwords or authentication codes.
For help with Musopana, email support@musopana.com. For privacy, data access or deletion questions, email privacy@musopana.com.
Common questions
Cannot sign in? Use your invited email/provider or shareable invitation code. If a browser handoff opens, complete its return-to-app step. Installing through TestFlight or Google Play does not automatically grant service access. Expired email codes can be replaced with Request new code.
A set did not save? The mobile app saves loaded-workout progress locally and syncs when connected. Keep pending progress on the same account/device; do not uninstall to fix a sync delay. Check History and the sync message before recording the same work again. Web recording needs a connection.
Want to delete your account? Open Profile → Help & privacy → Delete account in the Android or iPhone app, or request deletion without the app. You can complete deletion yourself using a separate email confirmation code.
Health shows no data? There may be no matching records, or Apple Health may not have shared them. Check access in Apple Health or Health Connect and Settings → Health & Calendar, then sync again. No data is not a zero reading.
Calendar access is turned off? Restore access in Settings and choose Refresh availability. To disconnect sharing and clear uploaded summaries, use Settings → Health & Calendar. Disconnecting does not delete previously saved Health workouts or Calendar events.
Unsure whether an export saved? Check Apple Health or Calendar before creating another workout or event. Retry the same Health session; open Health & Calendar to review an already saved Calendar event. If WHOOP or another app already exports your workout, leave Musopana Health export off to avoid duplicates across apps.
No automatic Calendar booking? Enable system access and in-app sharing, select at least one availability calendar and a writable destination, and turn on automatic scheduling. The committed, unstarted workout must fit a free slot inside your preferred window. Return to Today while online. Rest/completed workouts and provisional Tomorrow are not booked. Scheduling runs while you use the app; it cannot promise updates while the app is closed. Manually edited events are protected.
Why are step totals different? Today uses local midnight to now. The separately synced planning summary covers a rolling 24 hours. Different device sources can also disagree; Musopana does not sum competing daily totals.
Please describe permission or sync issues without sending Health measurements, event contents or screenshots containing private information.